Thank you for joining us as we leave behind the days of fast fashion and shift into more sustainable clothing production methods. We love providing the service of hand made to order organic clothing and we greatly appreciate your support of the policies that make this possible through your order with us!!
“Be the change you wish to see in the world” – Mahatma Gandhi
ALTERATIONS and OVERDYES
We strive to make your garment just right so Alterations and Overdyes are FREE if Returns Request Form Below is completed within 7 DAYS post marked original receiving date. We will only need to charge you for return shipping cost from our studio back to you. Please keep in mind we offer Custom Clothing (NOT TAILORED) that requires the body to be present. We encourage you to develop a relationship with a local tailor for this type of alteration.
We offer basic alterations such as hemming. We no longer have the time to take on more in depth tailoring such as taking in as pinned or design changes, we recommend a local tailor for this level of alteration. Please review our Size Chart, Fabric Size Recommendations, and Length Charts carefully before placing your order, as we are not able to make garments bigger or add length later.
If you are not crazy about the color you originally picked we offer overdyes. This is also a great option for a garment refresh. Please double check which overdye colors are POSSIBLE for your original color choice before making your selection on the form.
If it is past our 7 day deadline we charge $30 per overdye or hemming
ALTERATIONS and OVERDYES will be added to our production cycle so please allow 2-4 weeks plus shipping time for alterations to be processed. If you need things quicker or require tailoring please contact a local tailor.
We offer exchanges for store credit in the amount of the garment purchase cost minus a 15% restocking fee if Returns Request Form Below is completed within 7 DAYS post marked original receiving date.
We are not able to make direct exchanges for another garment because all Gaia Garments are handmade to order. Once you receive your store credit you can use it to purchase your garment with the changes you would like to make.
. Exchange Garment must be unworn, unwashed, and pass inspection once returned to our studio before credit is given. We can not accept damaged, soiled, our garments with pet hair. You will be responsible for covering return shipping cost.
Special Request Garments, Intimates, Sale Items, Overdyed, Altered, and Garments purchased with Store Credit are not eligible for exchange. No more than 3 garments can be exchanged within 360 days and we reserve the right to refuse future sales if this offer is abused.
Sale garments are discounted and marked down below their full retail value. Because of this, we cannot afford to process store credit exchanges for these items. The time it takes to receive return packages, inspect items, issue store credit, prepare for re-listing, and then packing and shipping once again makes it unsustainable for us to accept returns on these categories.
If your Sale Item has not shipped yet, we can cancel it for a refund, but once it has shipped it becomes final sale. If you are unsure about a purchase of a final sale item, please reach out to us ahead of time so we can help answer any questions you might have.
Because all garments are handmade to order we do not offer refunds.
We are so thankful for your support in shifting the expectations of fast fashion to one of mindful consumption. Ordering from small artisan groups where sustainability is more important than having fast fashion return policies is being the change you wish to see in the world, and we thank you for being apart of the eco revolution. Our made to order business model and no refunds policy is essential to our collective goals of sustainability.
Please review our free alterations, overdyes, or exchange options to see how we may be able to tweak your garment choice. Your purchase ensures the existence of organic fiber farming, sustainable production models, and the thriving life of artisans.
Gaia Conceptions passionately stands behind the quality of each and every garment. If your garment has a mistake, flaw, or we accidentally sent you the wrong garment we apologize for our misstep and we’re happy to fix that mistake or replace garment if Returns Request Form Below is completed within 7 DAYS of post marked original receiving date. Garment(s) must be unworn and unwashed. We are not able to offer refunds for mistakes, but are happy to either fix mistake or remake item. We cannot guarantee that you will like your garment, like the length, like the fit, or like the color – we do not consider these a garment flaw. Because all body types are different and people with the same measurements can look drastically different in the same garment we cannot guarantee you will look the same as the model in the photo. Please refer to our above ALTERATIONS and OVERDYE options for guidance on how we can tweak your garment.
Please wait to receive our assessment before sending garment(s) back to our studio. We will provide you with paperwork to include with your garment(s) and instructions for sending garment(s) back to us. Please allow 1-3 business days for our assessment response. Please note that our Main Office is closed Saturday and Sunday.