❤︎ We love providing the service of hand made to order organic clothing and we greatly appreciate your support and understanding with the policies that make this possible ❤︎ Our assessment of which alterations, overdyes, or remakes we can offer will be based on our POLICIES BELOW, so please familiarize yourself with our guidelines and keep your request pertinent to garment.
♡ GAIA CONCEPTIONS POLICIES ♡
Thank you for shopping at Gaia Conceptions and joining us as we leave behind the days of fast fashion and shift into more sustainable clothing production methods.
“Be the change you wish to see in the world” –
❤︎ ALTERATIONS and OVERDYES ❤︎
Alterations and overdyes are FREE if Returns Request Form Below is completed within 7 DAYS post marked original receiving date. We will only need to charge you for return shipping cost. We strive to make your garment just right, so please let us know if you need a little tweaking such as hemming once you have had a chance to try things on.
ALTERATIONS – Please keep in mind we offer Custom Clothing (NOT TAILORED) that requires the body to be present. For a TAILORED fit we recommend contacting your local tailor. We offer basic alterations such as hemming or taking garment down one size. We can usually take away length but we can’t add it. Please review our Size Chart and Length Charts carefully before placing your order. We no longer offer take in as pinned or custom fit alteration options, we recommend a local tailor for this level of alteration. If you have ordered too small a size or too short a length you will need to purchase your garment of choice in the next size up or the next longer length.
OVERDYES – If you are not crazy about the color you originally picked we offer overdyes. Please double check which overdye colors are POSSIBLE for your original color choice.
If it is past our 7 day deadline we charge $15 per overdye or hemming and $25 – $55 per fit or spot specific alterations plus shipping cost.
ALTERATIONS and OVERDYES will be added to our production cycle so please allow 2-4 weeks plus shipping time for alterations to be processed. If you need things quicker or require tailoring please contact a local tailor.
❤︎ EXCHANGES ❤︎
We offer exchanges for store credit in the amount of the garment purchase cost minus a 15% restocking fee if Returns Request Form Below is completed within 7 DAYS post marked original receiving date. We are not able to make direct exchanges for another garment because all Gaia Garments are handmade to order based on your unique choices. Exchange Garment must be unworn, unwashed, and pass inspection once returned to our studio before credit is given. You will be responsible for covering return shipping cost. Special Request Garments, Intimates, Sale Items, and Build Your Own item are not eligible for exchange. No more then 5 garments can be exchanged per year and we reserve the right to refuse further sales if this offer is abused.
❤︎ REFUNDS ❤︎
Because all garments are handmade to order we do not offer refunds.
We are so thankful for your support in shifting the expectations of fast fashion to one of mindful consumption. Ordering from small artisan groups where sustainability is more important than having fast fashion return policies is being the change you wish to see in the world, and we thank you for being apart of the eco revolution. Our made to order business model and no refunds policy is essential to our collective goals of sustainability.
Please review our free alterations, overdyes, or exchange options to see how we may be able to tweak your garment choice. Your purchase ensures the existence of organic fiber farming, sustainable production models, and the thriving life of artisans.
❤︎ GARMENT FLAW ❤︎
Gaia Conceptions passionately stands behind the quality of each and every garment. If your garment has a mistake, flaw, or we accidentally sent you the wrong garment we apologize for our misstep and we’re happy to fix that mistake or replace garment if Returns Request Form Below is completed within 7 DAYS of post marked original receiving date. Garment(s) must be unworn and unwashed. We cannot guarantee that you will like your garment, like the length, like the fit, or like the color – we do not consider these a garment flaw. Because all body types are different and people with the same measurements can look drastically different in the same garment we cannot guarantee you will look the same as the model in the photo. Please refer to our above ALTERATIONS and OVERDYE options for guidance on how we can tweak your garment.
Please wait to receive our assessment before sending garment(s) back to our studio. We will provide you with paperwork to include with your garment(s) and instructions for sending garment(s) back to us. Please allow 1-3 days for our assessment response. Please note that our Main Office is closed Saturday and Sunday.