Shipping

All of our made-to-order garments are designed, cut, and sewn in Greensboro, NC! It takes us 2-4 weeks to make your custom Gaia Garment before shipping.

Orders within the US ship Standard via USPS Standard Ground Mail (2-5 business days) or UPS Ground (2-5 business days) or can be upgraded to USPS Priority Mail (2-3 business days) or USPS Express Mail (1-2 business days).

All orders ship with delivery confirmation, which can be used to track your package. We are unable to provide tracking information beyond that supplied to us by the courier.
Once the package has been taken into the custody of courier, it is now the responsibility of the mail service to ensure the delivery of the package to the customer. Gaia Conceptions does not take any additional responsibility for the package once it has left the fulfillment premises and successfully scanned into the courier systems.
You will have the option to add ROUTE Package Protection at checkout. By deselection Package Protection Gaia Conceptions is not liable for lost, damaged, or stolen items.

If your package was lost, damaged, or stolen in transit and you did select ROUTE Package Protection during checkout please file a claim directly with Route HERE. For Routes policies visit here.
If your package is lost, damaged, or stolen in transit and you opted out of Package Protection please file a claim directly with the shipping company. You can file a claim with UPS HERE or USPS HERE. Please Feel free to contact us for any info requested by the delivery service, such as copy of shipping label, we are happy to help.

Please note that we cannot guarantee delivery dates.
Once the package has been taken into the custody of courier, it is now the responsibility of the mail service to ensure the delivery of the package to the customer. Gaia Conceptions does not take any additional responsibility for the package once it has left the fulfillment premises and successfully scanned into the courier systems.
If your package was lost, damaged, or stolen and you did select Package Protection during checkout please file a claim directly with Route HERE. For Routes policies visit here.
You will have the option to add ROUTE Package Protection at checkout. By deselection Package Protection Gaia Conceptions is not liable for lost, damaged, or stolen items.

If your package was lost, damaged, or stolen in transit and you opted out of Package Protection please file a claim directly with the shipping company. You can file a claim directly with UPS HERE, or USPS HERE. Please Feel free to contact us for any info requested by the delivery service, such as copy of shipping label, we are happy to help.

We will not mark an item as a "gift" or reduce the stated value of the package. This is illegal, and we can be penalized heavily for doing so.

Duties and taxes are included at checkout for most International orders. If you do not see duties and taxes charged at checkout you will be required to pay any applicable custom import duties and taxes levied by your country upon receiving your package. Be sure to double check your countries customs processes and procedures before ordering so you can get an idea of what taxes or vats your country applies to clothing.
We will not issue refunds on packages returned to us because customs fees where not paid. You will be responsible for paying the shipping cost to ship the package again.

If you need to make a change to your shipping address, Contact Us as soon as possible. We can change the address as long as the package has not left our building. Unfortunately, we cannot reroute a package once it has shipped.

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