Purchasing bespoke clothing online can be tricky, and there is no assurance that you will be pleased with the custom choices you make for your garment. We offer our clothes at a wholesale (discounted) price, with no profit margin to cover returns. Rather than boosting our pricing completely, we offer customers the choice of purchasing their garment at full price in the beginning if they want the option of exchanging it for store credit.
Choosing alternations and overdyes over exchanges is extremely beneficial to both our small business and the environment.
PURCHASED AT A DISCOUNT PRICE
If you purchased your Garment at the Discounted Price it is considered a Final Sale. We are happy to offer Alterations and Overdyes or you can sell your garment through our resell program (coming soon), on Poshmark, or the many resell and trade groups on Facebook.
Purchased from our Sale Page or One of a Kind Page
If you purchased your Garment at the SALE PAGE or ONE OF A KIND PAGE it is considered a Final Sale and is not eligible for Return, Free Overdye, or Free Alterations. We can offer Overdyes or Alterations for a fee or you can sell your garment through our resell program (coming soon), on Poshmark, or the many resell and trade groups on Facebook.
PURCHASED AT FULL PRICE
If you purchased your garment at Full Price and added no discount through coupon codes or points to your order you are eligible for a Full Store Credit Exchange in the amount of the purchase price if Return Request Form is Completed within 7 Days Post Marked Original Receiving Date. You will still be responsible for return shipping. We will email you a return shipping label and the cost will be deducted from your Store Credit.
Special Request Garments, Intimates, Overdyed, Altered, and Garments purchased with Store Credit from a previous exchange are not eligible for exchange
PURCHASED AT FULL PRICE (Coupon Code or Points added for discount)
If you purchased your garment at Full Price but then you added a coupon code or points to receive a discount you are eligible for an Exchange for Store Credit in the amount of the purchase price minus a 20% restocking fee if Return Request Form is Completed within 7 Days Post Marked Original Receiving Date. You will still be responsible for return shipping. We will email you a return shipping label and the cost will be deducted from your Store Credit.
Exchange Garment must be unworn, unwashed, and pass inspection once returned to our studio before credit is given. Garments with a smell or pet hair will be returned at your expense.
We are not able to make direct exchanges for another garment because all Gaia Garments are handmade to order. Once you receive your store credit you can use it to purchase your garment with the changes you would like to make.
We reserve the right to refuse future sales if this offer is abused.
Please wait to receive our assessment before sending garment(s) back to our studio. We will provide you with paperwork to include with your garment(s) and instructions for sending garment(s) back to us. Please allow 1-3 business days for our assessment response. Please note that our Main Office is closed Friday, Saturday, and Sunday.