Have a question or can’t find something you’re looking for? We would love to hear from you. For the quickest solution, first check out the FAQs and quick links below. If you still can’t find what your looking for please e-mail us.
All of our customer support is handled in house by a small team of real people who take time to answer each email personally and thoughtfully. It might take us 2-3 business days to get back to you (usually sooner), but rest assured that we’re taking your emails seriously and will respond soon!
Below are some of our most common questions:
We love this question and are excited to help you figure out which of our sizes will give you the fit you are looking for ! We know sizing can be tricky when shopping online, and we’re here to help in any way we can. You can find size charts and recommendations here: https://gaiaconceptions.com/size-charts/
Most of our garment styles are offered in a variety of lengths. While viewing a garment you will see the other lengths it’s offered in at the bottom of page. We also offer a shortened and sometimes tall variation option within our standards for folks with unique height proportions !!!
For More information Visit our Length Charts page.
CANCEL ORDER - We are unable to accept cancellations for refunds after 24hrs from when order was placed. After that we can cancel your order in exchange for store credit as it applies to your order or offer free Alteration or Overdye if you are not eligible for Exchange.
CHANGE ORDER - We want your Gaia Garment to fit perfectly into your wardrobe, so if you’d like to change your size, color, or fabric, please Contact US within 24 hrs from when order was placed.
For sure! If you order hasn’t shipped yet, we can change your address. CONTACT US with your new address, and we’ll make sure everything is updated. We are not able to reroute a package once it is in transit.
Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility. We know these fees can oftentimes come as a surprise, so get a heads up about your country’s customs fees with a quick online search before purchasing. We are also unable to mark packages as gifts.
Color will always look different depending on your computes color settings, the setting of camera when image was taken, the light when image was taken, and your unique perception of color. This along with the variations that occur when dyeing things by hand onto organic fabrics makes it impossible for us to guarantee the color you see on your screen will be the same as the garment you receive or even the same from one dye bath to the next.
HUMAN -We hand dye each garment so colors will shift a little each dye bath. We celebrate the diversity and uniqueness created in a hand made piece and prefer to honor and appreciate the differences that occur when a human is intimately connected to each garment. No two garments will ever be the same.
NATURE – We use only Organic Fibers, this means our colors will shift from season to season, based on the specific conditions when each fiber was grown and each fabric will take the dye a little different. It is truly our joy to honor the Nature of Nature by allowing her to speak through our clothing in this way.
All of these nuances means no two garments will every be the same, offering us as makers and you as a supporter of eco handmade the opportunity to celebrate nature, the human hand, and the beautiful uniqueness that occurs when these 2 worlds are united. Thanks so much for joining us and we hope you enjoy your one of a kind Gaia Garment.
All returns must be requested HERE. This helps us collect all the info we need to make sure your garment is processed correctly when it arrives at the studio and then it gets returned to the correct address when finished.
We currently do not offer refunds. Although we are always up for a challenge, offering refunds is a bit tricky for our company’s current model and size. Our made-to-order business model, financial workflow, and strong belief in our garments themselves make us confident in offering free alteration and overdoes or store credit only at this time.
Unlike traditional companies that produce inventory en masse and then make that inventory available to purchase, we don’t begin producing a garment until a customer has placed their order. Once the order is placed, we cut, sew, dye, inspect, and ship the garment.
We began as a made-to-order company and have kept that model as we’ve grown. It reduces waste (we don’t overproduce inventory or cut into materials that aren’t needed), this allows us to offer a wide variety of styles, sizes, and customization that other inventory-based companies can’t afford to offer. Because we don’t cut into fabric and produce a garment until it’s ordered, we’re able to be much more flexible with our collection and we’re not in the guessing game of predicting demand. There is also the sustainability of not expending precious material and human energy until another human has said they want and will use the object, and we don’t ever want to lose that dedication to Gaia.
Our turnaround time is the amount of time it takes us to produce a made-to-order garment and prepare it for shipment. We place all the orders we receive in a given week into a production plan. Then we make all of the garments in that production plan – they move through the studio getting cut, sewn, dyed, inspected, and packed up as a group. Our turnaround time does not include USPS pick up and delivery. At any given moment, our team will be working on two or three production plans – one batch is in cutting, one in sewing, one in dyeing and fulfillment then getting ready for pickup. Each production plan is totally unique, containing only the garments you all have ordered.
Yes, the stretchy waistband on most our bottoms is perfect for growing and shrinking with your baby bump. We also recommend any of our love me 2 times items, they make the perfect base layer as you build an outfit and the stretchy tube band feels secure and comfy. Please check out our MATERNITY section for all garment that work great !!!
Yes, if you would like to receive updates on coupon codes and giveaways please join our newsletter at bottom of page.
Our coupon codes are not retroactive so please make sure you include them during checkout. Sorry, we can’t apply the coupon code after the order.
We currently don’t have a brick and mortar location. We have found that selling ONLINE reaches more folks and makes the most sense with our Made to Order business model at our current location in Greensboro, NC. We are exploring the possibility of a store location in Greensboro, NC. Please join our Newsletter, Facebook group, Pinterest or ,Instagram.
The Gaia Studio is closed to the general public as we don't have the staff to accommodate visitors, thanks so much for understanding.
You can Sign up at the bottom of this page
Sorry, this is a marketing technique that doesn’t work well with the handmade ethos. We would need to make at least 50 of the same item in the same color, fabric, and size for this to apply. If you are interested in ordering wholesale please go HERE
Good things take time. We are unable to rush orders simply because there are no garments to rush. Every garment is carefully made-to-order only after it has been purchased. We promise it will be worth the wait!
Not currently but it doesn't mean this won't be an option in the future. We are currently collecting contact information from folks who are interested so we can get in touch if Wholesale ever becomes avliabe. Go HERE to learn more and sign up!!