Contact us
Have a question or can’t find something you’re looking for? We would love to hear from you. For the quickest solution, check out the FAQs and quick links below and be sure and read garment description. If you still can’t find what your looking for please e-mail us.
FAQ
Below are some of our most common questions:
ordering a custom garment
On a desktop or laptop there will be a pink rectangle that says WISHLIST on the right side of your screen (click on Box). If you are on a phone or tablet you can find a link at the bottom under SUPPORT or in the top navigation under Shop, then Custom Clothing. You can also access the page HERE. For all these options you will need to be signed into your account to see it.
On a desktop or laptop there will be a rectangle that says REWARDS on the bottom right side of your screen (click on Box). If you are on a phone or tablet it will be a small circle that looks like a present (click on circle). On all devices you can find a link at the bottom under SUPPORT or in the top navigation under Shop, then Custom Clothing. You can also access the page HERE. For all these options you will need to be signed into your account to see it.
Unlike traditional companies that produce inventory en masse and then make that inventory available to purchase, we don’t begin producing a garment until a customer has placed their order. Once the order is placed, we cut, sew, dye, inspect, and ship the garment. To learn more visit HERE.
We began as a made-to-order company and have kept that model as we’ve grown. It reduces waste (we don’t overproduce inventory or cut into materials that aren’t needed), this allows us to offer a wide variety of styles, sizes, and customization options that other inventory-based companies can’t afford to offer. Because we don’t cut into fabric and produce a garment until it’s ordered, we’re able to be much more flexible with our collection and we’re not in the guessing game of predicting demand. There is also the sustainability of not expending precious material and human energy until another human has said they want and will use the object, and we don’t ever want to lose that dedication to Gaia.
Our Turnaround time is Typically 2-4 weeks.
Our turnaround time is the amount of time it takes us to produce a made-to-order garment and prepare it for shipment. We place all the orders we receive in a given week into a production plan. Then we make all of the garments in that production plan – they move through the studio getting cut, sewn, dyed, inspected, and packed up as a group. Our turnaround time does not include USPS or UPS pick up and delivery. At any given moment, our team will be working on two or three production plans – one batch is in cutting, one in sewing, one in dyeing and fulfillment then getting ready for pickup. Each production plan is totally unique, containing only the garments you all have ordered.
We love this question and are excited to help you figure out which of our sizes will give you the fit you are looking for ! We know sizing can be tricky when shopping online, and we’re here to help in any way we can. You can find size charts and recommendations HERE.
Most of our garment styles are offered in a variety of lengths. While viewing a garment you will see the other lengths it’s offered in at the bottom of page. We also offer a shortened and sometimes tall variation option within our standards for folks with unique height proportions !!!
For More information Visit our Length Charts page.
For images, descriptions, and videos visit our Organic Fabrics Chart.
For More information on our Natural Plant Dyes visit our Natural Dye Chart.
For More information on our Fiber Reactive Dyes Visit our Low Impact Dyes Chart.
Color will always look different depending on your computes color settings, the setting of camera when image was taken, the light when image was taken, and your unique perception of color. This along with the variations that occur when dyeing things by hand onto organic fabrics makes it impossible for us to guarantee the color you see on your screen will be the same as the garment you receive or even the same from one dye bath to the next.
HUMAN -We hand dye each garment so colors will shift a little each dye bath. We celebrate the diversity and uniqueness created in a hand made piece and prefer to honor and appreciate the differences that occur when a human is intimately connected to each garment. No two garments will ever be the same.
NATURE – We use only Organic Fibers, this means our colors will shift from season to season, based on the specific conditions when each fiber was grown and each fabric will take the dye a little different. It is truly our joy to honor the Nature of Nature by allowing her to speak through our clothing in this way.
All of these nuances means no two garments will every be the same, offering us as makers and you as a supporter of eco handmade the opportunity to celebrate nature, the human hand, and the beautiful uniqueness that occurs when these 2 worlds are united. Thanks so much for joining us and we hope you enjoy your one of a kind Gaia Garment.
For all our Clothing Care instructions visit our Clothing Care Page.
Yes, you can shop our available fabrics by the yard here.
YES, go HERE
Yes, the stretchy waistband on most our bottoms is perfect for growing and shrinking with your baby bump. We also recommend any of our love me 2 times items, they make the perfect base layer as you build an outfit and the stretchy tube band feels secure and comfy. Please check out our MATERNITY section for all garment that work great !!!
Yes, if you would like to receive updates on coupon codes and giveaways please join our newsletter at bottom of page.
Our coupon codes are not retroactive so please make sure you include them during checkout. Sorry, we can’t apply the coupon code after the order.
Sorry, this is a marketing technique that doesn’t work well with the handmade to order ethos. We would need to make at least 50 of the same item in the same color, fabric, and size for this to apply. If you are interested in ordering wholesale please go HERE
We are in Greensboro, NC. You can book an appointment to visit us in person here.
You can Sign up at the bottom of this page
Not currently but it doesn't mean this won't be an option in the future. We are currently collecting contact information from folks who are interested so we can get in touch if Wholesale ever becomes avliabe. Go HERE to learn more and sign up!!
We are a very small team of artisans and don’t yet have the capacity to offer customer service by phone, thanks so much for checking!
Currently the quickest and most detailed way for us to answer any questions is through email, let us know how we can help below.
Shipping
For sure! If you order hasn’t shipped yet, we can change your address. CONTACT US with your new address, and we’ll make sure everything is updated. We are not able to reroute a package once it is in transit.
Duties and taxes are included at checkout for most International orders. If you do not see duties and taxes charged at checkout you will be required to pay any applicable custom import duties and taxes levied by your country upon receiving your package. Be sure to double check your countries customs processes and procedures before ordering so you can get an idea of what taxes or vats your country applies to clothing.
We are unable to mark packages as gifts, this is illegal.
Go here for instructions on how to report a courier delivery issue.
In some circumstances, we can add to/combine multiple orders to save on shipping costs. To combine multiple orders, Contact US as soon as possible after placing your order. We are not able to combine ship International orders due to custom form rules.
Yes, this is sometimes possible. Email us below after placing your order to see when we are available for a studio pick up.
Good things take time. We are unable to rush orders simply because there are no garments to rush. Every garment is carefully made-to-order only after it has been purchased. We promise it will be worth the wait!
Returns + Cancelations
CANCEL ORDER
SALE PAGE + OOAK PAGE ITEMS - are considered a final sale and cannot be canceled for a refund.
MADE TO ORDER ITEMS We are unable to accept cancellations for refunds after 24hrs from when order was placed on made-to-order garments. After that we can cancel your order in exchange for store credit as it applies to your order or offer free Alteration or Overdye if you are not eligible for Exchange.
CHANGE ORDER
We want your Gaia Garment to fit perfectly into your wardrobe, so if you’d like to change your size, color, or fabric, please Contact US within 24 hrs from when order was placed. No changes can be made after this as we have already started to cut, sew, and dye your garment.
All returns must be requested HERE. This helps us collect all the info we need to make sure your garment is processed correctly when it arrives at the studio and then it gets returned to the correct address when finished.
We currently do not offer refunds. Although we are always up for a challenge, offering refunds is a bit tricky for our company’s current model and size. Our made-to-order business model, financial workflow, and strong belief in our garments themselves make us confident in offering free alteration and overdyes or store credit only at this time.
You can learn more about our exchange options HERE.