Refund policy
ALTERATIONS AND OVERDYES
MOST SUSTAINABLE
We want to address any issues you might be having with your garment as eco-friendly as possible, so alterations and overdyes are free if the Returns Request Form is submitted within 7 days of the original receiving date. We will only need to charge you for the cost of return shipping from our studio to you. Please bear in mind that we offer custom clothing (not tailored) that requires the body to be present. For this type of adjustment, we recommend that you establish a relationship with a local tailor (most dry cleaners).
ALTERATIONS
We offer basic alterations such as hemming. We no longer have the time to take on more in depth tailoring such as taking in as pinned or design changes, we recommend a local tailor for this level of alteration. Please review our Size Chart, Fabric Size Recommendations, and Length Charts carefully before placing your order, as we are not able to make garments bigger or add length later.
OVERDYES
If you are not crazy about the color you originally picked we offer overdyes. This is also a great option for a garment refresh. Please double check which overdye colors are POSSIBLE for your original color choice before making your selection on the form. Over-dyeing your garment with another color will create a unique color that combines the first color as a base tone to the new overdye color. Garments that have been stained or washed with wax based detergents can produce variations in the way the fiber will take the dye.
If it is past our 7 day deadline we charge $30 per overdye or hemming
ALTERATIONS and OVERDYES will be added to our production cycle so please allow 2-4 weeks plus shipping time for alterations to be processed. If you need things quicker or require tailoring please contact a local tailor.
Please wait to receive our assessment before sending garment(s) back to our studio. We will provide you with paperwork to include with your garment(s) and instructions for sending garment(s) back to us. Please allow 1-3 business days for our assessment response. Please note that our Main Office is closed Friday, Saturday, and Sunday.
EXCHANGES
LESS SUSTAINABLE
Purchasing bespoke clothing online can be tricky, and there is no assurance that you will be pleased with the custom choices you make for your garment. We offer our clothes at a wholesale (discounted) price, with no profit margin to cover returns. Rather than boosting our pricing completely, we offer customers the choice of purchasing their garment at full price in the beginning if they want the option of exchanging it for store credit.
Choosing alternations and overdyes over exchanges is extremely beneficial to both our small business and the environment.
PURCHASED AT FULL PRICE
If you purchased your garment at Full Price and added no discount to your order you are eligible for a Full Store Credit Exchange in the amount of the purchase price if Return Request Form is Completed within 7 Days Post Marked Original Receiving Date. You will still be responsible for return shipping. We will email you a return shipping label and the cost will be deducted from your Store Credit.
Special Request Garments, Intimates, Overdyed, Altered, and Garments purchased with Store Credit from a previous exchange are not eligible for exchange
PURCHASED AT FULL PRICE (COUPON CODE ADDED FOR DISCOUNT)
If you purchased your garment at Full Price but you added a coupon code to receive a discount you are eligible for an Exchange for Store Credit in the amount of the purchase price minus a 15% restocking fee if Return Request Form is Completed within 7 Days Post Marked Original Receiving Date. You will still be responsible for return shipping. We will email you a return shipping label and the cost will be deducted from your Store Credit.
Exchange Garment must be unworn, unwashed, and pass inspection once returned to our studio before credit is given. Garments with a smell or pet hair will be returned at your expense.
We are not able to make direct exchanges for another garment because all Gaia Garments are handmade to order. Once you receive your store credit you can use it to purchase your garment with the changes you would like to make.
We reserve the right to refuse future sales if this offer is abused.
PURCHASED AT A DISCOUNT PRICE
If you purchased your Garment at the Discounted Price it is considered a Final Sale. We are happy to offer Alterations and Overdyes or you can sell your garment through our resell program, on Poshmark, or the many resell and trade groups on Facebook.
Please wait to receive our assessment before sending garment(s) back to our studio. We will provide you with paperwork to include with your garment(s) and instructions for sending garment(s) back to us. Please allow 1-3 business days for our assessment response. Please note that our Main Office is closed Friday, Saturday, and Sunday.
REFUNDS
NOT SUSTAINABLE
Because all garments are handmade to order we do not offer refunds. Please review our alterations, overdyes, exchange, or resell options above.
We are so thankful for your support in shifting the expectations of fast fashion to one of mindful consumption. Ordering from small artisan groups where sustainability is more important than having fast fashion return policies is being the change you wish to see in the world, and we thank you for being apart of the eco revolution. Our made to order business model and no refunds policy is essential to our collective goals of sustainability.
Your purchase ensures the existence of organic fiber farming, sustainable production models, and the thriving life of artisans.