♡ GAIA CONCEPTIONS POLICIES ♡
WELCOME, and thank you for shopping at Gaia Conceptions
❤︎ ALTERATIONS and OVERDYES ❤︎
Alterations and overdyes are FREE if Returns Request Form is completed within 7 DAYS post marked original receiving date. We will only need to charge you for return shipping cost. We strive to make your garment just right, so please let us know if you need a little tweaking such as hemming once you have had a chance to try things on.
ALTERATIONS – Please keep in mind we offer Custom Clothing (NOT TAILORED) that requires the body to be present. For a TAILORED fit we recommend contacting your local tailor. We can easily alter certain garments down a size but not up. We can usually take away length but we can’t add it. Please review our Size Chart and Length Charts carefully before placing your order. If you have ordered too small a size or too short a length you will need to purchase your garment of choice in the next size up or the next longer length.
OVERDYES – If you are not crazy about the color you originally picked we offer overdyes. Please double check which overdye colors are POSSIBLE for your original color choice.
If it is past our 7 day deadline we charge $15 per overdye or hemming and $25 – $35 per fit or spot alterations plus shipping cost.
ALTERATIONS and OVERDYES will be added to our production cycle so please allow 2-3 weeks plus shipping time for alterations to be processed. If you need things quicker or require tailoring please contact a local tailor.
❤︎ EXCHANGES ❤︎
We offer exchanges for store credit worth 75% of original garment cost if Returns Request Form is completed within 7 DAYS post marked original receiving date. Garment must be unworn, unwashed, and pass inspection once returned to our studio before credit is given. Garments can only be exchanged once and no Sale or Build Your Own item is eligible for exchange.
❤︎ REFUNDS ❤︎
Because all garments are handmade to order we do not offer refunds.
Please review our free alterations and overdye options to see how we may be able to tweak your garment choice. We are so thankful for your support in shifting the expectations of fast fashion to one of mindful consumption. Our made to order business model is essential to our goals of sustainability. Your purchase ensures the existence of organic fiber farming, sustainable production models, and the thriving life of artisans. Our made-to-order business model, financial workflow, and strong belief in our garments themselves make us confident in offering free alterations or store credit only at this time.
❤︎ GARMENT FLAW ❤︎
Gaia Conceptions passionately stands behind the quality of each and every garment. If your garment has a mistake, flaw, or we accidentally sent you the wrong garment we apologize for our misstep and we’re happy to fix that mistake or replace garment if Returns Request Form is completed within 7 DAYS of post marked original receiving date. Garment(s) must be unworn and unwashed. We cannot guarantee that you will like your garment, like the length, like the fit, or like the color – we do not consider these a garment flaw. Because all body types are different and people with the same measurements can look drastically different in the same garment we cannot guarantee you will look the same as the model in the photo. Please refer to our above ALTERATIONS and OVERDYE options for guidance on how we can tweak your garment.
❤︎ CANCELLATIONS OR CHANGES TO ORDER ❤︎
No Cancellations or Changes to order please. We begin the hand production process when order is placed. Changing your order would require us to make another garment and we haven’t charged you to cover the material and labor cost of 2 garments. As a handmade to order clothing company focused on sustainability we are unable to make exceptions for vacation plans, weddings, or personal tragedies.
❤︎ UNDELIVERED, LOST, or DAMAGED PACKAGE ❤︎
Gaia Conceptions has no control over your package once it is in the hands of USPS. We can not issue refunds for undelivered, lost, or damaged packages. If you live in an area where mail is often misplaced or want protection if USPS damages your package we recommend adding additional shipping insurance. We are not currently able to offer this option during the checkout process but we are always happy to add shipping insurance when requested after an order has been placed. Please email us after your order is placed with your Order # and your shipping insurance request. We’ll then add that info to your order and send you an invoice for the additional shipping cost. You can see more about the USPS processes and procedures here: https://www.usps.com/help/