Thank you for joining us as we leave behind the days of fast fashion and shift into more sustainable clothing production methods. We love providing the service of hand made to order organic clothing and we greatly appreciate your support of the policies that make this possible through your order with us!!
“Be the change you wish to see in the world” – Mahatma Gandhi
ALTERATIONS and OVERDYES
We strive to make your garment just right so Alterations and Overdyes are FREE if Returns Request Form Below is completed within 7 DAYS post marked original receiving date. We will only need to charge you for return shipping cost from our studio back to you. Please keep in mind we offer Custom Clothing (NOT TAILORED) that requires the body to be present. We encourage you to develop a relationship with a local tailor for this type of alteration.
We offer basic alterations such as hemming. We no longer have the time to take on more in depth tailoring such as taking in as pinned or design changes, we recommend a local tailor for this level of alteration. Please review our Size Chart, Fabric Size Recommendations, and Length Charts carefully before placing your order, as we are not able to make garments bigger or add length later.
If you are not crazy about the color you originally picked we offer overdyes. This is also a great option for a garment refresh. Please double check which overdye colors are POSSIBLE for your original color choice before making your selection on the form.
If it is past our 7 day deadline we charge $30 per overdye or hemming
ALTERATIONS and OVERDYES will be added to our production cycle so please allow 2-4 weeks plus shipping time for alterations to be processed. If you need things quicker or require tailoring please contact a local tailor.
We offer exchanges for store credit on non discounted garments in the amount of the garment purchase cost minus a 15% restocking fee if Returns Request Form Below is completed within 7 DAYS post marked original receiving date.
We are not able to make direct exchanges for another garment because all Gaia Garments are handmade to order. Once you receive your store credit you can use it to purchase your garment with the changes you would like to make.
. Exchange Garment must be unworn, unwashed, and pass inspection once returned to our studio before credit is given. Exchange garments must be sent back within 30 days from request or are considered a final sale. We can not accept damaged, soiled, our garments with pet hair. You will be responsible for covering return shipping cost.
Made to order garments purchased at a discount, Special Request Garments, Intimates, Sale Items, Overdyed, Altered, and Garments purchased with Store Credit are not eligible for exchange. No more than 3 garments can be exchanged within 360 days and we reserve the right to refuse future sales if this offer is abused.
Made to Order Garments purchased at a discount and Items from our Sale Page are discounted and marked down below their full retail value. Because of this, we cannot afford to process store credit exchanges for these items. The time it takes to receive return packages, inspect items, issue store credit, prepare for re-listing, and then packing and shipping once again makes it unsustainable for us to accept returns on these categories.
If your Sale Page Item has not shipped yet, we can cancel it for a refund, but once it has shipped it becomes final sale. If you are unsure about a purchase of a final sale item, please reach out to us ahead of time so we can help answer any questions you might have.
Because all garments are handmade to order we do not offer refunds.
We are so thankful for your support in shifting the expectations of fast fashion to one of mindful consumption. Ordering from small artisan groups where sustainability is more important than having fast fashion return policies is being the change you wish to see in the world, and we thank you for being apart of the eco revolution. Our made to order business model and no refunds policy is essential to our collective goals of sustainability.
Please review our free alterations, overdyes, or exchange options to see how we may be able to tweak your garment choice. Your purchase ensures the existence of organic fiber farming, sustainable production models, and the thriving life of artisans.
Gaia Conceptions passionately stands behind the quality of each and every garment. If your garment has a mistake, flaw, or we accidentally sent you the wrong garment we apologize for our misstep and we’re happy to fix that mistake or replace garment if Returns Request Form Below is completed within 7 DAYS of post marked original receiving date. Garment(s) must be unworn and unwashed. We are not able to offer refunds or full store credit for mistakes, but are happy to either fix mistake or remake item. Garment Flaw garments must be sent back within 30 days from request, beyond this time frame they will be considered a final sale. We cannot guarantee that you will like your garment, like the length, like the fit, or like the color – we do not consider these a garment flaw. Because all body types are different and people with the same measurements can look drastically different in the same garment we cannot guarantee you will look the same as the model in the photo. Please refer to our above ALTERATIONS and OVERDYE options for guidance on how we can tweak your garment.
ORDER CHANGES AND CANCELLATIONS
- Since each garment is made to order, we are unable to accept cancellations for refunds. We can cancel your order in exchange for store credit minus a 15% restocking fee.
- In some circumstances, we can add to/combine multiple orders to save on shipping costs. To combine multiple orders, Contact US as soon as possible after placing your order.
- We want your Gaia Garment to fit perfectly into your wardrobe, so if you’d like to change your size, color, or fabric, we’re here to help! As long as our team has not started on your order, there is still time to make changes to your order. Contact US as soon as you can. If we have already started your garment we can do an exchange for store credit minus a 15% restocking fee.
- If you need to make a change to your shipping address, Contact Us as soon as possible. We can change the address as long as the package has not left our building. Unfortunately, we cannot reroute a package once it has shipped.
UNDELIVERED, LOST, or DAMAGED PACKAGE
Once we have shipped your order and the package has left our studio, it is in the hands of the shipping carrier and is their responsibility. We cannot be held responsible for lost, stolen or damaged packages, and we cannot issue refunds for packages that we shipped but never arrived. If your package never arrived or you suspect it was stolen, visit the shipping carrier’s website to file a claim with them directly. Please Feel free to contact us for any info requested by the delivery service, such as copy of shipping label, we are happy to help.
If you live in an area where mail is often misplaced or want protection if USPS damages your package we recommend adding additional shipping insurance. We are not currently able to offer this option during the checkout process but we are always happy to add shipping insurance when requested after an order has been placed. Please email us after your order is placed with your Order # and your shipping insurance request. We’ll then add that info to your order and send you an invoice for the additional shipping cost. You can see more about the USPS processes and procedures here: https://www.usps.com/help/welcome.htm
USE AND COLLECTION OF INFORMATION
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates. You can opt out of these emails at any time using the Unsubscribe instructions provided in such communications.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. We do not sell any collected information.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us. You may also contact us if you would like a copy of the personally identifiable information we have for you, or if you need to make any changes to your information. If we can not comply with your request for any reason, such as our need to maintain complete records in order to comply with law or other contractual obligations, we will promptly notify you of our inability to comply with your request and the reason for such inability. We may disclose your personal information when you ask us or we believe we are required by law to do so.
Our store is hosted on WooCommerce Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WooCommerce data storage, databases and the general WooCommerce application. They store your data on a secure server behind a firewall.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them and the information they collect from you for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. We currently use Paypal, Braintree, and Apple Pay to collect payment. We do not store credit card information on our platform.
Direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Google Analytics: This website uses Google Analytics, including Demographics and Interest Reporting, to help us learn about who visits our site in an effort to enhance customers’ shopping experience and improve the performance of our operations. Google Analytics uses first-party and third-party cookies to track visitor interactions with our site. Google collects this information anonymously without identifying individual visitors. You can opt out of Google Analytics without affecting how you use this site. For more information, visit Google.
Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We currently only share anonymous information related to purchases in our pop-ups and reviews to help other customers in the Gaia Community. Gaia Conceptions may disclose information if required by law or government request.
As you navigate this site, your web browser may store information on your computer in the form of a “cookie.” Cookies are simple text files. They are needed to facilitate automatic logins, password authentication, shopping cart functions, personal preference settings, and a variety of other functions. Most web browsers allow users to clear or block cookies. Refer to your browser’s instructions to learn more about such features. Please note that deleting or disabling cookies may limit your user experience.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
The Children’s Online Privacy Protection Act (COPPA) imposes certain requirements on web sites directed at children under 13 that collect information on those children and on web sites that knowingly collect information on children under 13. Gaia Conceptions is not directed at children under 13 and does not knowingly collect any personal information from children under 13. If you believe that we have collected personal information from a child under 13, please contact us.
In the event that our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.