♡ GAIA CONCEPTIONS POLICIES ♡

WELCOME, and thank you for shopping at Gaia Conceptions

❤︎ ALTERATIONS and OVERDYES ❤︎

Alterations and overdyes are FREE if Returns Request Form is completed within 7 DAYS post marked original receiving date. We will only need to charge you for return shipping cost. We strive to make your garment just right, so please let us know if you need a little tweaking such as hemming once you have had a chance to try things on.

ALTERATIONS – Please keep in mind we offer Custom Clothing (NOT TAILORED) that requires the body to be present. For a TAILORED fit we recommend contacting your local tailor. We can easily alter certain garments down a size but not up. We can usually take away length but we can’t add it. Please review our Size Chart and Length Charts carefully before placing your order. If you have ordered too small a size or too short a length you will need to purchase your garment of choice in the next size up or the next longer length.

OVERDYES – If you are not crazy about the color you originally picked we offer overdyes. Please double check which overdye colors are POSSIBLE for your original color choice.

If it is past our 7 day deadline we charge $15 per overdye or hemming and $25 – $35 per fit or spot alterations plus shipping cost.  

ALTERATIONS and OVERDYES will be added to our production cycle so please allow 2-3 weeks plus shipping time for alterations to be processed. If you need things quicker or require tailoring please contact a local tailor.

❤︎ EXCHANGES ❤︎

We offer exchanges for store credit worth 75% of original garment cost if Returns Request Form is completed within 7 DAYS post marked original receiving date. Garment must be unworn, unwashed, and pass inspection once returned to our studio before credit is given. Custom Garments, Sale Items, and Build Your Own item are not eligible for exchange. No more then 5 garments can be exchanged per year and we reserve the right to refuse further sales if this offer is abused.

❤︎ REFUNDS ❤︎

Because all garments are handmade to order we do not offer refunds.

Please review our free alterations and overdye options to see how we may be able to tweak your garment choice. We are so thankful for your support in shifting the expectations of fast fashion to one of mindful consumption. Our made to order business model is essential to our goals of sustainability. Your purchase ensures the existence of organic fiber farming, sustainable production models, and the thriving life of artisans. Our made-to-order business model, financial workflow, and strong belief in our garments themselves make us confident in offering free alterations or store credit only at this time.

❤︎ GARMENT FLAW ❤︎

Gaia Conceptions passionately stands behind the quality of each and every garment. If your garment has a mistake, flaw, or we accidentally sent you the wrong garment we apologize for our misstep and we’re happy to fix that mistake or replace garment if Returns Request Form is completed within 7 DAYS of post marked original receiving date. Garment(s) must be unworn and unwashed. We cannot guarantee that you will like your garment, like the length, like the fit, or like the color – we do not consider these a garment flaw. Because all body types are different and people with the same measurements can look drastically different in the same garment we cannot guarantee you will look the same as the model in the photo. Please refer to our above ALTERATIONS and OVERDYE options for guidance on how we can tweak your garment.

❤︎ ORDER CHANGES AND CANCELLATIONS ❤︎

  • Since each garment is made to order, we are unable to accept cancellations for refunds.
  • In some circumstances, we can add to/combine multiple orders to save on shipping costs. To combine multiple orders, Contact US as soon as possible after placing your order.
  • We want your Gaia Garment to fit perfectly into your wardrobe, so if you’d like to change your size, color, or fabric, we’re here to help! As long as our team has not started on your order, there is still time to make changes to your order. Contact US as soon as you can.
  • If you need to make a change to your shipping address, Contact Us as soon as possible. We can change the address as long as the package has not left our building. Unfortunately, we cannot reroute a package once it has shipped.

❤︎ UNDELIVERED, LOST, or DAMAGED PACKAGE ❤︎

Gaia Conceptions has no control over your package once it is in the hands of USPS. We can not issue refunds for undelivered, lost, or damaged packages. If you live in an area where mail is often misplaced or want protection if USPS damages your package we recommend adding additional shipping insurance. We are not currently able to offer this option during the checkout process but we are always happy to add shipping insurance when requested after an order has been placed. Please email us after your order is placed with your Order # and your shipping insurance request. We’ll then add that info to your order and send you an invoice for the additional shipping cost. You can see more about the USPS processes and procedures here: https://www.usps.com/help/welcome.htm

❤︎ PRIVACY POLICY ❤︎

Gaia Conceptions LLC collects customer information in an effort to enhance customers’ shopping experience, to better communicate with our customers about our products and promotions, and to enhance the accuracy and performance of our operations. This Privacy Policy covers the entire website (“site,” “we,” “us,” or “our”) and addresses the use, disclosure, and security of the personal information we collect. By visiting or using this site, you accept and consent to the practices described in this policy.

USE AND COLLECTION OF INFORMATION
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates. You can opt out of these emails at any time using the Unsubscribe instructions provided in such communications.

CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us. You may also contact us if you would like a copy of the personally identifiable information we have for you, or if you need to make any changes to your information. If we can not comply with your request for any reason, such as our need to maintain complete records in order to comply with law or other contractual obligations, we will promptly notify you of our inability to comply with your request and the reason for such inability. We may disclose your personal information when you ask us or we believe we are required by law to do so.

WooCommerce
Our store is hosted on WooCommerce Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WooCommerce data storage, databases and the general WooCommerce application. They store your data on a secure server behind a firewall.

THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them and the information they collect from you for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. We currently use Paypal, Braintree, and Apple Pay to collect payment. We do not store credit card information on our platform.

Direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Google Analytics: This website uses Google Analytics, including Demographics and Interest Reporting, to help us learn about who visits our site in an effort to enhance customers’ shopping experience and improve the performance of our operations. Google Analytics uses first-party and third-party cookies to track visitor interactions with our site. Google collects this information anonymously without identifying individual visitors. You can opt out of Google Analytics without affecting how you use this site. For more information, visit Google.

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We currently only share anonymous information related to purchases in our pop-ups and reviews to help other customers in the Gaia Community. Gaia Conceptions may disclose information if required by law or government request.

COOKIES
As you navigate this site, your web browser may store information on your computer in the form of a “cookie.” Cookies are simple text files. They are needed to facilitate automatic logins, password authentication, shopping cart functions, personal preference settings, and a variety of other functions. Most web browsers allow users to clear or block cookies. Refer to your browser’s instructions to learn more about such features. Please note that deleting or disabling cookies may limit your user experience.

AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

The Children’s Online Privacy Protection Act (COPPA) imposes certain requirements on web sites directed at children under 13 that collect information on those children and on web sites that knowingly collect information on children under 13. Gaia Conceptions is not directed at children under 13 and does not knowingly collect any personal information from children under 13. If you believe that we have collected personal information from a child under 13, please contact us.

CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time without notice, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
In the event that our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.